Talk to a Nexus Credit loan officer.
Whether you are checking eligibility, chasing a document, tracking a decision or raising a complaint, these are the only official channels for Nexus Financial Services Limited. Anything that does not appear on this page is not us.
What to include when you contact us
- Your full name as it appears on your NRC.
- Your reference ticket, for example NEX-84920, if you have applied.
- The product you are asking about and the amount.
- A clear description of what you need, so we can answer in one reply.
Where to go for what
- Application status and outstanding documents — the applicant portal.
- Eligibility questions and rate guidance — the WhatsApp helpline.
- Sending documents or written instructions — email.
- A complaint — our Customer Complaint Procedure sets out the steps and timeframes.
- Suspected fraud using our name — report it immediately on the helpline.
Verifying that you are speaking to Nexus Credit
Nexus Financial Services Limited is registered with PACRA under number 320020105522. Confirm any number, email address or agent against the details published on this page before sending documents or money. We will never ask for an advance or upfront processing fee, a mobile money PIN, or a one-time password.
WhatsApp helpline
+260 976 000 000
Fastest route to a loan officer. Always include your reference ticket.
support@nexuscredit.com
For documents, written queries and formal complaints.
Office
Lusaka, Zambia
Visits by appointment so an officer is available to see you.
Business hours
Mon–Fri 08:00–17:00 · Sat 09:00–13:00 (CAT)
Messages sent outside these hours are answered the next working day.
Official WhatsApp support
+260 976 000 000 · Mon–Fri 08:00–17:00 · Sat 09:00–13:00 (CAT)
Messages sent now are answered on the next working day. Include your reference number.
Chat on WhatsAppNexus Financial Services Limited will never ask for payment or advance upfront processing fees via personal phone numbers. Always verify through official channels.
If someone requests a fee before your loan is disbursed, asks you to pay into a personal account, or contacts you from a number that is not published here, do not pay. Report it to the official helpline straight away.
Ready to see your repayment?
Prefer to get moving? Model your repayment in the calculator and apply in about three minutes — an officer will contact you through the channels above.
Nexus Financial Services Limited will never ask for payment or advance upfront processing fees via personal phone numbers. Always verify through official channels. Nexus Financial Services Limited is registered with PACRA under number 320020105522.
